Designed Simple will accept eligible returns within 7 days of delivery. Unfortunately, we can’t offer you a refund or return past the 7-day time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email firstname.lastname@example.org to initiate the return process. Return shipping costs are the responsibility of the buyer. A return label will be emailed to you and after items are received the cost of return shipping will be deducted from the refund amount. Returns that are damaged or lost caused by inadequate packaging when being shipped back to Designed Simple will not be eligible for a refund.
Once your return is received and approved, then your refund will be processed with an email confirmation. The refund will be issued to the original payment method. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
In the instance a non-returnable item, sale item, or approved item is eligible for a return, a refund will be issued minus a 30% restocking fee.
Only regular-priced items may be refunded. Sale and closeout items cannot be refunded.
All items are inspected prior to shipment. Unfortunately, sometimes damages do occur during transit. If you have received an item that is damaged, email email@example.com within 48 hours of delivery. Please send photos of the damaged item, order number, and tracking number to start a claim.